3ATC Arborist Tree Challenge


Welcome to the 3ATC’s website shopping facility. We want you to be happy with your purchase.

By accessing this Website and/or placing an order you agree to be bound by the terms and refund policy set out below. If you do not agree to be bound by these terms and refund policy you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and refund policy please contact us by email (3atc@trees.org.uk), or call us on 01433 651121 or 01242 522152 between 9am–5pm Monday to Friday.

If you are a consumer (i.e. an individual buying for yourself rather than for a business) in addition to the refund policy below you have the right to cancel within seven days of your contract with us, or seven days of receipt of the goods (whichever is the longer).

Our refund policy below explains the circumstances in which we will allow the return of your goods or services, the procedures you must follow to return your goods or services and how you will have your payment returned.

Our refund policy is in two sections:
  1. Establishing a contract between you and the Arboricultural Association
  2. Refunds 

A. Establishing a contract between you and the AA

The technical steps required to create the contract between you and the Arboricultural Association are as follows:

  1. You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website
  2. We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from 3ATC – Arboricultural Association
  3. As your product is shipped from our warehouse we will send you a despatch confirmation email.

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in change or cancel an order. Non-acceptance of an order may be a result of one of the following:

  1. The product you ordered being unavailable from stock
  2. Our inability to obtain authorisation for your payment
  3. The identification of a pricing or product description error. 

B. Refunds

B1. Events
Refund eligibility

Refunds on event purchases will be made only in the following circumstances:

  1. If there has been an error on our part
  2. If the course or event is cancelled by 3ATC. NOTE: events are normally only cancelled because of insufficient demand
  3. If the booking is cancelled by the applicant PROVIDED THAT notice of cancellation is received from the attendee more than 10 working days prior to the event. NOTE THAT a full charge will be applied to any booking cancelled 10 or less than 10 working days prior to the event.
  1. Alterations to bookings: We reserve the right to apply administration charges for any alterations (e.g. changing to a later course or changing delegate names) made to bookings that have been received and acknowledged
  2. The administration of refunds will be managed by the 3ATC event organiser for the AA who will submit the refund application to the Training and Events Manager of the AA for authorisation
  3. Your refund will take the same form of payment as that originally used for purchase and will be made within 28 days of our receiving your return.


Modified: 09-03-13